I chose a casino with a good reputation.
I checked out what they offered. It was a specific, attractive offer that prompted me to sign up: a welcome bonus for a game provider I really like.
After registering and making a deposit, I found my funds locked to a completely different provider!
When I asked why I couldn't place bets where I wanted, the response was vague—they claimed they didn't know anything and that a request had to be submitted to the team.
For a week now, I’ve been checking the site daily and asking why I was misled and if there’s an answer yet—but there’s been nothing!
To make matters worse, the shady casino staff have actually altered the site itself! They edited the welcome bonus terms. I’m certain my complaint triggered this change, yet I still haven't received a reply to my inquiry!

At this stage, I’m not accusing the casino of outright theft.
However, the crux of my complaint is that the welcome bonus for my favorite provider was the only reason I signed up and deposited money!
I absolutely refuse to meet the bonus wagering requirements for other providers and want to cancel the bonus!
The second issue is the lack of communication from the BK8 Casino team and the useless, clueless puppets manning the chat!
They’ve offered to cancel the bonus, but that would still OBLIGATE me to place bets until I meet the minimum deposit turnover requirement. Why should I have to do that when you lured me in through deception?

My demand is simple: if BK8 doesn't consider itself a scam casino, then you must admit that you tricked me into making a deposit! I have no desire to place bets with you after this; I want an immediate refund—sending the money back to the wallet used for the deposit!
I wasn't your customer before, and I won't be one now! Give me my money back!
Can you simply withdraw my funds and close the account without making things complicated?
I am under no obligation to cater to your whims after the way you deceived me!
Refund my money!

my username bk8 - Sofoga

Quote from: Sofoga on Today at 06:47:20 AM

To make matters worse, the shady casino staff have actually altered the site itself! They edited the welcome bonus terms. I’m certain my complaint triggered this change, yet I still haven't received a reply to my inquiry!

Do you have any proof that they edited the terms of the welcome bonus after your complaint? Now I can see that BK8 is offering 2 different deposit bonuses to the casino users. And the applicable provider names are clearly mentioned in both deposit bonus details.

Quote

They’ve offered to cancel the bonus, but that would still OBLIGATE me to place bets until I meet the minimum deposit turnover requirement. Why should I have to do that when you lured me in through deception?

Without any valid proof, we won't be able to verify whether it was a deception by the BK8 team or ignorance from your side. It is a normal procedure in every casino that the minimum rollover requirement must be met in order to withdraw the deposited funds normally. I'm mentioning 'roycilik' here with a hope that he has contact with the BK8 team. The representative of BK8 has been inactive in the forum since the last few months.

Hi there,
I'll forward your case to the BK8 team.@Mahdirakib Thanks bro

Quote from: Mahdirakib on Today at 09:05:37 AM

Quote from: Sofoga on Today at 06:47:20 AM

To make matters worse, the shady casino staff have actually altered the site itself! They edited the welcome bonus terms. I’m certain my complaint triggered this change, yet I still haven't received a reply to my inquiry!

Do you have any proof that they edited the terms of the welcome bonus after your complaint? Now I can see that BK8 is offering 2 different deposit bonuses to the casino users. And the applicable provider names are clearly mentioned in both deposit bonus details.

Quote

They’ve offered to cancel the bonus, but that would still OBLIGATE me to place bets until I meet the minimum deposit turnover requirement. Why should I have to do that when you lured me in through deception?

Without any valid proof, we won't be able to verify whether it was a deception by the BK8 team or ignorance from your side. It is a normal procedure in every casino that the minimum rollover requirement must be met in order to withdraw the deposited funds normally. I'm mentioning 'roycilik' here with a hope that he has contact with the BK8 team. The representative of BK8 has been inactive in the forum since the last few months.

The thing is, I spent several days chatting with support and sharing screenshots that clearly showed the sports bonus was available across all providers!
I didn't save a screenshot as proof.
However, based on those conversations, inquiries were submitted to the BK8 team regarding why my funds were blocked.

Interestingly, their tech support doesn't keep a record of chat history. You have to repeat everything from scratch every single time. I provided a screenshot of the rules on each occasion. But one day, I couldn't repeat what I had said before because the rules had been changed!

I am certain I don't need to prove anything to the BK8 team; they know it's true. Besides, calling it a "scam" is a bit strong—there is certainly no fraud involved here. I simply want to get the attention of a company representative. The chat operator is powerless! They act like a robot, sticking to strict guidelines and offering no room for compromise. All I want is a fair resolution! If there was an error in the rules on the BK8 site and you’ve corrected it, please acknowledge that you shouldn't be demanding wagering requirements or imposing delays for verification checks. I didn't place a single bet; effectively, I wasn't even your customer! I am asking you to fix the error on your site and return my money. That’s all!

Quote from: Sofoga on Today at 11:11:54 AM

~snip~

Well, I thought you were talking about casino games provider. You may expect to get a response from the BK8 team since your issue has already been forwarded to them. In the meantime, you should at least add some evidence here that you have. Which sports bonus had you taken? I can see a 150% welcome deposit bonus offer, this is available for both casino and sports bettors. And it doesn't have any sports provider restrictions.

Quote from: Mahdirakib on Today at 12:54:56 PM

Quote from: Sofoga on Today at 11:11:54 AM

~snip~

Well, I thought you were talking about casino games provider. You may expect to get a response from the BK8 team since your issue has already been forwarded to them. In the meantime, you should at least add some evidence here that you have. Which sports bonus had you taken? I can see a 150% welcome deposit bonus offer, this is available for both casino and sports bettors. And it doesn't have any sports provider restrictions.

BK8 - International
welcome sport bonus

SPORTS/E-SPORTS 100% WELCOME BONUS -   All Sports/E-Sports providers (except SBOBet)

That option "(except for SBOBet)" wasn't there when I registered on the site and made my deposit.
However, my balance was blocked specifically for the BK8Sports provider. A manual transfer wasn't an option either.

I submitted a chat request asking the BK8 team to transfer my funds to SBO, but instead, they changed the rules on the site.
What I don't understand is why, after six days, I still haven't received a response regarding my request... Now I’ll wait for a company representative here on the forum.